World of Arbitration Newsletter #3 ______________________________
- E-Arbitration-T:
Innovative Tools for European Arbitration and Mediation Centres by E-Arbitration-T
Consortium
- Online Dispute Resolution
- The Emperor's New Clotes? by Julia Hörnle, IT Law Unit, Centre for Commercial
Law Studies, Queen Mary & Westfield College. London
- ODR and the Global
Management of Customers' Complaints: How Could ODR Techniques be Responsive
to Different Social and Cultural Environments? by Nora Femenia, Online
Disputes, Inc (USA).
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